Questions about Returns

What is the return deadline and how much will it cost me?

For Swiss Army Knives, Cutlery, Watches, Travel Gear and Fragrances: You can return orders placed for Swiss Army Knives, Cutlery, Watches, Travel Gear and Fragrances ordered from the online shop free of charge within 30 days of the purchase date, provided you retain all packing materials, the product is in 100% resalable condition, and you have your original proof of purchase.

For Personalization: Since Personalization products are hand assembled to your exact specifications, no refunds or exchanges can be made.

Can I return items that were not purchased in the online shop?

Please understand that we can only take back items that were purchased in our online store. For items bought in one of our shops or from third parties that you wish to return, please contact the relevant sales outlet directly.

Can I return personalized products?

Please note that individualized orders may not be cancelled. As soon as you place your order, Victorinox starts the production and therefore cannot accept any changes or cancellation. The right of withdrawal does not apply to the delivery of goods that are made according to the customer specifications or are clearly tailored to the personal needs of the customer. In addition the right of return does not apply to configurated and personalized items except for manufacturing defects, deficiencies, damage from transport or any other error caused by Victorinox. In such cases, we will happily send you a correct product free of charge.